We are currently experiencing issues with Webmail

We are experiencing issues logging into Webmail. IMAP and POP services are also affected. Our service provider’s operations team are aware of the issue and are working to repair the affected mail stores.

We will provide an update once we have additional information.

Time posted May 29, 18:19 UTC

We are currently experiencing issues wit RAI

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Update

Issue was caused by unexpected sideeffects of a server-side dependency and it has been resolved. Last updated: 10:58 20.05.2020

We are currently experiencing issues with Email

We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection

Last updated: 9:29:35 PM

Issue has been identified

Our Ops department has identified an issue in a part of our IMAP system. We are taking steps to reboot that part which may result in some users momentarily being disconnected before they reconnect.

Last updated: 10:35:35 PM

Issue has been resolved

The reboot is now complete and all users should be able to access their emails.

The email services on the cluster are fully functional.

Last updated: 11:35:35 PM

We are currently experiencing issues with log into the webmail. We have reported it to the mail provider to fix

Update 29/04/2020 03:15 This is now resolved

Update 21:00 The mail provider has now implemented some mitigation measures in place to help with the problem. We continue to monitor this.

We are currently experiencing issues

We are noticing logins via HAL are unavailable at this time. We're investigating a solution now. Affected services are RAI login and site logins. Other API calls may be affected.

We are working hard on a resolution, and we will keep you updated on the progress frequently.

Issue identified

We have identified the issue and restarted the appropriate service. We are currently monitoring if there are any additional issues, please let Service Desk know

Last updated: 23.04.2020 09:17

One of our backend hosting providers has announced that they need to perform an emergency maintenance, to correct faults identified by the root cause analysis following a firewall failure in their infrastructure.

This work is performed in order to ensure stability and quality.

During this window, we expect no interrupts in traffic.

Services included in this emergency maintenance window is: HAL, RAI, V3, login to editor

Planned Work Start: 04-04-2020 01:00 am CEST

Planned Work End: 04-04-2020 03:00 am CEST

Last updated: 2020-04-03 12:27 CET

Update: This is now fixed by the email provider

The mail provider informed us that the email this morning from 3 to 5 am, was undergoing Migration. Some email users may experience a empty inbox, this is a side effect right now of that. The email is still there and will be back

We are monitoring this until it gets updated