Resolved -
The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.
Aug 6, 17:59 CEST
Monitoring -
Update from the email provider:
"Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."
Aug 6, 16:25 CEST
Investigating -
We have received a new report from our email provider and the incident seems to still be active:
"We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."
Aug 6, 14:30 CEST