Summary

After a restart of the sattelite service in the Frankfurt AWS region, EU partners were unable to create new sites from RAI. Engineers tracked down the root cause to a configuration problem of PHP.

Impact

Not able to create new sites from RAI, European partners. HAL not able to successfully call the create site method from the backend.

Root Causes

Non persistent hot fixes where made to the server.
Upon refreshing the fleet instances, the hotfix was lost.
As a result the sattelite treated warnings as errors when HAL was calling the "createSite" function.

Resolution

The issue was resolved temporarily by disabling error reporting.