Issues with our third party email provider

Incident Report for Mono Solutions

Resolved

The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.

Posted Aug 06, 2026 - 17:59 CEST

Monitoring

Update from the email provider:

"Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."

Posted Aug 06, 2026 - 16:25 CEST

Investigating

We have received a new report from our email provider and the incident seems to still be active:

"We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."

Posted Aug 06, 2026 - 14:30 CEST

This incident affected: Third Party Products.