We are resolving this incident. We have monitored issues related to the email provider migration and it seems that everything is operational.
Posted May 10, 2023 - 10:31 CEST
Monitoring
Update from the email provider:
Incident resolved The engineering team identified some of the VMs along with IMAPs were identified in the stopped state and started them back up. the affected users on prod B should be able to log in with no issues as of 19:06 UTC. We are closing the incident.
Incident Start Time: 03-30-2023 17:45:00 UTC Incident End Time:03-30-2023 19:06:00 UTC Total Duration:1 hour, 21 minutes
We will keep monitoring
Posted Mar 30, 2023 - 21:54 CEST
Investigating
Update from the email provider: We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our engineering team has been engaged.
We will provide an update once we have additional information.
Posted Mar 30, 2023 - 20:58 CEST
Update
The issues with emails should now be resolved. If the issues related to Outlook (or other email client) inbox still persists, the quickest way to solve it is to completely remove and re-add the email account on the mail client.
We will keep monitoring with the email provider for any possible further issue.
Posted Mar 24, 2023 - 14:18 CET
Update
The issue with the webmail login has been resolved. We are still monitoring the general email issue.
Posted Mar 21, 2023 - 15:11 CET
Update
There are issues at the moment with the webmail login and we are waiting for an update from the email provider. We will keep monitoring the issue.
Posted Mar 21, 2023 - 14:16 CET
Update
We are still monitoring for any possible issues with emails.
This is an update from the email provider:
"On Monday, 13/03/2023 we initiated a migration on our prodB environment. For 99% of our users the migration has been completed and you should expect a return to normal operating.
We have received reports of users describing issues with duplicated email messages on their IMAP clients. This is related to the means in which IMAP clients determine whether a message has already been downloaded locally. The quickest way to address this issue is to completely remove and re-add the email account on the mail client. This ensures that any incorrect caching information kept by the mail client is discarded, and presents a consistent view of mailbox contents."
Posted Mar 20, 2023 - 09:26 CET
Monitoring
On 13.03.23 there has been an issue with our email provider. The issue has been solved but we are aware that some email accounts are full because of that incident and we are in active contact with the email provider to further investigate. It is our priority to solve the issue.